Frequently Asked Questions

Orders of 1,500 TL and over ship free; below that a 79.90 TL fee applies. Click & Collect is always free.

Orders placed before 16:00 on weekdays ship the same day. Delivery takes 1–2 business days in İstanbul and 2–4 elsewhere.

My Account › My Orders shows the carrier and tracking number; we also notify you by SMS and e-mail when it ships.

Yes. Every order ships in an unbranded box that does not reveal its contents.

You can request a return or exchange within 30 days of delivery.

Briefs, bikini bottoms and swimsuits with the hygiene strip removed, opened socks and tights, and personalised items.

Return labels created from My Account are free. Refunds reach your original payment method within 3–10 business days after the item arrives at our warehouse.

Credit / debit cards, cash on delivery and bank transfer. All card payments are protected with 3D Secure.

Up to 6 interest-free installments with partner cards; options are listed in the bag.

You join with your mobile number; sign-in uses a one-time SMS code, no password.

Every 100 TL earns 5 points; 1 point = 1 TL, redeemable in the bag on your next order.

Suwen Fit calculates your bra size and sister sizes in two minutes. Size guides on product pages are category-specific.

Wash lace and satin at 30°C on a delicate cycle in a laundry bag; do not tumble dry. Care instructions are on every label.